A Message from Joy Chen, Managing Principal

Our clients are leaders intently focused on the future, and on ensuring that they have the team they need to succeed. Often, they face multiple challenges and need to make a change in management as well as in the culture of the organization. Sometimes, they have a lingering suspicion that they could be doing more, if only they had the right people in place. Each time we start a search, we help our client think through the future of their business and the talent they need to get there. We assess their current culture and the skills of their current team. Then we construct a profile of all the hard and soft skills required in successful candidate.

Social media have transformed the way we are able to conduct searches, allowing us to shift our efforts away from “knowledge” to “skills.” The time we formerly spent tracking down candidates and building databases can now be devoted to understanding our client's growth goals and culture in order to find precisely the right person to help achieve those goals.

The Internet is also forcing transparency into the client relationship itself. In working with the world's leading search firms, my partners and I began to see that charging all the fees up front leads to a disconnect between the interests of the search firm's clients and those of its shareholders. As a result, the industry completes on average only 60% of their searches, and search firms do not return fees for uncompleted searches.

We've designed our firm and all our processes to help our clients succeed. We work with clients who are leaders, future-focused and growth-oriented. They're people we like and respect, because each search is a process, and we want to enjoy the people we work with. We accept only those assignments we feel confident we can complete. Then we dedicate the resources to complete every one. And we back up our pledge with a pay-for-performance business model.

If you'd like to discuss how Chen Partners might help you, please contact me here. I would welcome the opportunity to talk with you.

  Joy's work for us has set the bar by which we measure all other search consultants. She goes way beyond résumés to understand the character and motivations which drive our candidates, and to match those with the unique culture of our organization. 
Mark Nelson
Chief Talent Officer, IndyMac Bank